Dimo Chair has a no-return policy due to that each item is custom made for the order. We can send you images of each step of the production process and we cancel an order before the wood finish step. (Step where the finish is applied, ex: darkened teak, natural teak, ...).
The production process before the finish gets applied a minimum of 5 days, which gives sufficient time to cancel the order if needed.
Orders can't be canceled or returned after the wood finish step.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.