Refund policy
Who this policy covers
Dimo Chair is operated by Finitra LLC. This policy concerns non-trade purchases from dimochair.com. Mandatory rights under applicable law take priority over this policy and any individual order terms.
Our furniture categories
- Dimo permanent collection: newly made Chandigarh furniture.
- Vintage Pieces: vintage furniture.
- Custom projects: projects with individually agreed specifications.
Making an item after an order is placed, choosing a standard finish, or buying a vintage item does not by itself remove any statutory cancellation or return rights.
Voluntary cancellation before shipment
- Standard collection pieces: you may cancel before shipment, including standard pieces made after you order.
- Vintage Pieces: we do not offer voluntary cancellation.
- Genuinely custom projects: we do not offer voluntary cancellation once production has started. Contact us before production begins if you wish to request cancellation.
These voluntary cancellation rules do not limit any statutory cancellation, withdrawal or other rights you have under applicable law. In particular, a genuinely custom project is excluded from a statutory withdrawal right only if the legal requirements for that exception are met.
Voluntary returns for standard inventory pieces
For regular inventory pieces in our standard collection, you must send the piece back within one calendar month from the date you receive it to use our voluntary return offer. For this voluntary offer, the piece must be returned in new condition with its original packaging. Contact our support team at info@dimochair.com before returning an item. Support will provide the return address and instructions.
We inspect returned pieces and issue refunds for accepted voluntary returns within two weeks of receipt. Any earlier refund deadline required by applicable law takes priority.
This voluntary offer does not apply to vintage pieces or genuinely custom projects. Its condition and packaging requirements do not limit your statutory cancellation, inspection or faulty-goods rights. You are not required to keep original packaging as a condition of exercising rights that the law gives you regardless of packaging.
Return transport costs
For an eligible voluntary or change-of-mind return, you are responsible for returning the products and paying the direct return transport costs, to the extent permitted by law and subject to any required advance disclosure. This does not require you to pay costs that we must bear by law, including costs of remedies for faulty, damaged, incorrect or nonconforming goods where applicable.
How to contact us
For cancellation, return or refund enquiries, email info@dimochair.com. Please include your order number and the item concerned. You may use a clear statement that you wish to cancel where a statutory cancellation right applies. Contacting us does not require you to waive your rights.
Contact our support team before sending an item back. Support will provide the return instructions and correct return address. Any request to contact us first does not limit your statutory right to cancel or the time available to exercise it.
Statutory cancellation rights
If EU or UK distance-selling cancellation rules apply to your consumer purchase, you generally have 14 days after receiving the goods to tell us that you wish to cancel, and a further 14 days to send them back. Exceptions may apply, including goods genuinely made to your individual specifications or clearly personalised. A standard selection from our catalogue is not automatically within that exception.
For a qualifying statutory cancellation, we will reimburse the payments required by applicable law, including the cost of our least expensive standard delivery option. Any additional cost of a more expensive delivery option is not included where the law permits this. Reimbursement is due within 14 days of your cancellation notice; we may withhold it until we receive the goods or evidence that you have sent them back, where permitted by law. Refunds will use the original payment method unless you expressly agree otherwise and will not incur a refund fee.
You may inspect goods as you would in a shop. Where permitted by law, you may be responsible for a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Damage, defects and incorrect items
Please inspect your delivery and email info@dimochair.com as soon as reasonably possible if an item is damaged, defective or incorrect. Include your order number, a description of the issue and photographs if available. Photographs help us assess the issue; they are not a condition that removes statutory remedies.
A request to report an issue promptly is not a contractual deadline that limits your legal rights. Depending on applicable law and the circumstances, you may be entitled to repair, replacement, a price reduction or a refund. Describing an item as vintage or custom does not exclude rights that cannot lawfully be excluded.